Privacy Policy

Introduction

jillino.1 ("we", "us", "our", "the Platform") operates the online casino and gaming platform accessible at jillino1.org, serving players across the Philippines including Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. As a platform that handles real-money transactions and personal account data, we take our obligations as a personal information controller seriously.

This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal data. It also outlines the rights available to you as a data subject under Philippine law and explains how to exercise those rights. We encourage you to read this document in full alongside our Terms & Conditions.

This Policy applies to all users of the jillino.1 Platform, whether you are a registered player, a visitor browsing the site, or a person who has contacted our support team. It covers data collected through the website, live chat, email correspondence, and any other channel through which you interact with jillino.1.

Data Controller

For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, jillino.1 acts as the Personal Information Controller in respect of all personal data collected through the Platform. This means jillino.1 determines the purposes and means of processing your personal data.

Where jillino.1 engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, or customer support platforms — those parties act as Personal Information Processors and are contractually bound to process data only in accordance with jillino.1's instructions and applicable Philippine law.

Personal Data We Collect

jillino.1 collects the following categories of personal data, depending on how you interact with the Platform:

3.1 Registration & Identity Data

• Full legal name as it appears on a government-issued ID
• Date of birth (for age verification — players must be 21 or older)
• Residential address (barangay, city/municipality, province)
• Philippine mobile number
• Email address
• Username and encrypted password

3.2 KYC & Verification Documents

• Copies of government-issued identification (PhilSys National ID, Philippine Passport, Driver's Licence, SSS/GSIS ID, PRC ID, Voter's ID)
• Proof of address documents where required
• Selfie or liveness check images for identity matching

3.3 Financial & Transaction Data

• GCash or PayMaya / Maya account reference numbers
• Bank account details (bank name, account number) for withdrawal processing
• Debit card details (card number is tokenised and never stored in plain text)
• Deposit and withdrawal history, transaction amounts in Philippine Peso (₱)
• Wagering history and game activity records

3.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and features used
• Login timestamps and access logs

3.5 Communications Data

• Support chat transcripts and email correspondence
• Feedback, survey responses, and complaint records
• Marketing preference settings

How We Collect Personal Data

jillino.1 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a survey;
• Automatically — through cookies, web beacons, and server logs when you browse or use the Platform (see Section 9 for our Cookies Policy);
• From third parties — including identity verification providers, payment processors (GCash, Maya, Philippine banks), fraud prevention services, and PAGCOR where required by regulation;
• From publicly available sources — where permitted by law, such as public records used to verify identity or detect fraud.

Purpose & Legal Basis for Processing

jillino.1 processes your personal data only where there is a lawful basis to do so under the Data Privacy Act of 2012. The table below summarises the primary purposes for which we process personal data and the corresponding legal basis:

Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Data Sharing & Disclosure

jillino.1 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data only in the following circumstances:

• Payment processors — GCash, PayMaya / Maya, and Philippine banking partners receive the minimum data necessary to process your deposits and withdrawals;
• Identity verification providers — KYC and liveness-check partners process identity documents solely for the purpose of verifying your age and identity as required by PAGCOR;
• Fraud prevention and AML services — third-party risk and compliance platforms that help us detect and prevent fraudulent activity and money laundering;
• PAGCOR and regulatory authorities — we are legally required to report certain player data and transaction records to PAGCOR and, where applicable, to the Anti-Money Laundering Council (AMLC) of the Philippines;
• Law enforcement and courts — where required by a valid court order, subpoena, or other legal process under Philippine law;
• Business transfers — in the event of a merger, acquisition, or sale of all or substantially all of jillino.1's assets, player data may be transferred to the successor entity, subject to the same privacy protections described in this Policy.

All third-party processors engaged by jillino.1 are bound by data processing agreements that require them to maintain appropriate security measures and process personal data only for the specified purpose.

Data Retention

jillino.1 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:

• Account and KYC data — retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLC record-keeping requirements;
• Transaction and financial records — retained for a minimum of five (5) years from the date of the transaction;
• Support communications — retained for two (2) years from the date of the last interaction;
• Technical and usage logs — retained for up to twelve (12) months, after which they are anonymised or deleted;
• Marketing consent records — retained until you withdraw consent, plus one (1) year for audit purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.

Data Security

jillino.1 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers;
• AES-256 encryption for sensitive data stored at rest, including KYC documents and financial records;
• Tokenisation of payment card details — raw card numbers are never stored on jillino.1 systems;
• Role-based access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments;
• Two-factor authentication (2FA) available for all player accounts.

While we take all reasonable steps to protect your data, no system is completely immune to security risks. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

Cookies & Tracking Technologies

jillino.1 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. The following categories of cookies are used:

9.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function and cannot be disabled. They include session cookies that keep you logged in, security tokens, and load-balancing cookies. No personal data is shared with third parties through these cookies.

9.2 Functional Cookies

These cookies remember your preferences such as language settings, preferred game categories, and display options. Disabling them may affect your experience on the Platform.

9.3 Analytics Cookies

We use analytics tools to understand how players use the Platform — which pages are visited most, where users encounter difficulties, and how features perform. Analytics data is aggregated and does not identify individual users. You may opt out of analytics cookies via the cookie preference centre accessible in the Platform footer.

9.4 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in or using core Platform features. For detailed guidance on managing cookies in your browser, refer to your browser's help documentation.

Your Rights as a Data Subject

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by jillino.1:

To exercise any of the above rights, please contact our Data Protection Officer (see Section 15). We will respond to all verified requests within thirty (30) days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

Minors & Age Restriction

If jillino.1 becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the personal data, and return any deposited funds to the payment source where technically feasible. If you believe a minor has registered an account on our Platform, please contact us immediately at the details provided in Section 15.

Cross-Border Data Transfers

Some of jillino.1's third-party service providers — including cloud infrastructure providers, identity verification platforms, and analytics tools — may process personal data outside the Republic of the Philippines. Where such transfers occur, jillino.1 ensures that appropriate safeguards are in place, including:

• Contractual clauses requiring the recipient to maintain data protection standards equivalent to those required under the Data Privacy Act of 2012;
• Transfer only to jurisdictions that the National Privacy Commission has recognised as providing adequate data protection;
• Your explicit consent where required by applicable law.

You may request information about the specific safeguards applied to any cross-border transfer of your personal data by contacting our Data Protection Officer.

Third-Party Services & Links

The jillino.1 Platform may reference or integrate with third-party services such as payment gateways (GCash, Maya) and game content providers. These third parties operate under their own privacy policies, and jillino.1 is not responsible for their data practices. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of jillino.1.

jillino.1 does not embed third-party advertising networks or social media tracking pixels that would share your personal data with advertisers without your knowledge.

Amendments to This Policy

jillino.1 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. Where changes are material, we will notify registered players via the email address on file at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this Policy periodically.

Contact & Data Protection Officer

jillino.1 has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact:

• Data Protection Officer, jillino.1
• Email: privacy [@] jillino1.org
• General Support: support [@] jillino1.org
• Response Time: Within 30 days of receipt of a verified request

If you are not satisfied with our response, you may escalate your complaint to the National Privacy Commission (NPC) of the Philippines through its official channels.